How to exchange/return products:
Help us to make our business more smoothly with the Return & Exchange items.Please leave yourorder information in below form.We will proceed with your cases within 6-8 working days,any result willbe sent to your contact email address.
Any details can be sent to : bag-gucci@hotmail.com
Notice:Please provide acctually picture of damaged items in this form,we will NOT accept the return case without proof.
As per our policy, and whatever the reason given by the client, we will not process any refund to clients after an order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.
Would an order settled by credit card be canceled before its shipment, and if client requests a refund, we would do so but would apply USD 50 which order price below USD 500,USD 100 which order price over USD 500 charge for processing this refund and as refund handling fee. Indeed, those fees correspond to the charges applied to us by payment gateway for handling a refund.
Credit card payment will be refuned since we send email to tell you.The process refunded proceeded by the bank will take about 12-14 working days.The detail you can ask for your own bank.
Please keep in mind that you have purchased replicas, and not genuine shoes! Although our replicas are 99.9 % similar to the originals, there are still some minor differences. Otherwise we would be advertising genuine shoes!
